HOW DOES TELLZEN KEEP YOU SAFE?
Anonymity and Confidentiality with TellZen
Maintaining anonymity and confidentiality is the number one concern for employees when it comes to submitting feedback and reporting issues about the company or co-workers. TellZen provides tools that ensure confidentiality and anonymity, while also allowing a great deal of interactivity.
When not using the TellZen app, the main form of interaction will be through text or email. This may seem like a sure fire way to identify an employee – most company emails are employees’ names after all, and even when that isn’t the case, contact information is obviously all on record. This isn’t the case for TellZen, however, as all phone numbers and email addresses are first encrypted and then even those encrypted values are hidden. Those encrypted values are used only as a way to keep track of ongoing cases, allowing for a conversation between the employee and HR, and are never revealed to anybody.
The TellZen app takes anonymous interaction to a whole new level. When using the app, there will be no traceable information involved at all, encrypted or otherwise. Employees ‘log in’ using a code for their company, after which an ID generated by their device is used to track their actions. Because no identifiable information is involved in the process at all, employees can rest assured that their TellZen identity is nothing more than a random string of numbers and letters. This allows unprecedented confidence to answer surveys, start incident reports, and leave post comments.
As briefly mentioned above, allowing meaningful interaction between an employee and their company means they must have some sort of identity. What’s important to focus on is that TellZen uses only internal identities to track users – a random number assigned to another random number. There are no names, numbers, or emails ever saved. Interaction is a major benefit when expecting feedback or complaints, allowing HR staff to receive additional information that a reporting employee may not have thought to include in their original submission. Knowing that something could be improved is good, but ideas for how it can be improved are great!
Confidence in anonymity isn’t worth much without confidence in security. As explained above TellZen doesn’t store any identifiable information. The only information that is ever saved by TellZen is that which is freely and intentionally shared by it’s users. Email addresses and phone numbers are used, as is necessary to allow two-way communication, but are encrypted in a format that can only be used by our servers. Employers are not given access to even the encrypted data, but this extra step means that, should the unlikely worst case scenario occur, an employer who gained access to this data would be able to do nothing with it. The same can be said in the case of a larger data breach – nothing useful would be obtained. System security is a top concern for TellZen, and while every precaution is made to keep this data secure, it’s important to realize that no security is perfect and to take extra steps to keep sensitive information from prying eyes in the case of a failure.
TellZen is designed around the concepts of anonymity and confidentiality, it won’t and can’t reveal the identities of users. People will be using it on both ends, however, and there is no way to prevent users from asking for or offering a name. It’s important for both employees and HR staff to use these tools to their fullest potential. Always be mindful of the interactions taking place and be careful to not coerce or provide information that could compromise anonymity.
Anonymous interaction is a difficult thing to get right. People are inherently skeptical, why should they believe that an ‘anonymous survey’ is really anonymous? TellZen’s users don’t need to be convinced because anonymity and confidentiality are baked right in.